We want you to enjoy every purchase from SPARKLZ. If something isn’t right, this policy explains how returns, refunds, and replacements work.
1. Return Eligibility
We accept returns only under the following conditions:
• You received a damaged, defective, or wrong product.
• You must provide a full unboxing video showing the package being opened clearly without cuts or pauses.
• The item must be unused, unworn, and in its original packaging.
We do not accept returns for reasons such as dislike of the product, size issues, or change of mind.
2. Return Window
Return requests must be raised within 7 days of receiving the order.
After 7 days, return requests cannot be accepted.
3. How to Request a Return
To request a return, contact us through:
WhatsApp: 8735991807
Phone: 9624481404
Email: vickypatil19941807@gmail.com
Please include:
• Order number
• Unboxing video
• Photos of the issue
• Description of the problem
Our team will review and confirm whether your return is eligible.
4. Replacement Policy
If your return request is approved, we will provide:
• A replacement of the same product (based on availability)
• If the product is out of stock, we may offer store credit or refund as per the situation
Replacement product will be delivered in 5-7 working days
We do not offer exchanges for different colors, designs, or products.
5. Refund Policy
Refunds are issued only in cases where:
• The product is damaged or defective
• A suitable replacement is not available
Refunds will be credited to your original payment method or as store credit.
Refund processing may take 5–7 business days after the returned product is received and inspected.
6. Non-Returnable Items
Certain products cannot be returned, such as:
• Items without an unboxing video
• Used, worn, or damaged items
• Products without original packaging
• Beauty items (if any)
• Clearance or sale products, unless damaged
7. Courier & Pickup
In most cases, we arrange pickup for approved returns.
If pickup is not available in your area, you may be asked to ship the product back to us.
Keep the courier receipt safely—you may need to share it.
8. Package Lost During Return
If a return parcel is lost by the courier, we will assist in raising a claim.
A refund or replacement will be issued once the courier confirms the loss.
9. Contact
For any return or refund assistance:
Email: vickypatil19941807@gmail.com
Phone: 9624481404
WhatsApp: 8735991807
Address: 83, Gruhlaxmi Nagar, Navagam, Udhna, Surat – 394210